Shipping policy

This policy covers delivery of physical goods ordered directly from 3dprintwise.shop, operated by 3DPRINTWISE LTD. Our direct-store delivery market is the United Kingdom and our checkout currency is GBP (£).

Delivery availability and charges

Check the delivery service and charge offered for your complete address before paying. Any delivery charge forms part of the total shown before you commit to an order. Do not assume that a rate or delivery offer on Etsy also applies to this website.

If a service is not offered for your address, or a regional charge or estimate is unclear, contact support@3dprintwise.shop before ordering. A statement that we serve the UK should not be interpreted as a promise that every postcode has the same carrier service, price or timetable. We do not offer delivery outside the UK through this direct-store service.

Handling, transit and total delivery time

The standard delivery estimate is:

  • Order handling: 1–2 business days to prepare the order for dispatch.
  • Carrier transit: 2–3 business days after dispatch.
  • Estimated total delivery: 3–5 business days, including handling and transit.

Do not add handling again to the total, or treat the 3–5-day total as transit alone. Business-day estimates are not the same as consecutive calendar days. The actual dispatch and carrier working calendars affect the expected arrival date. Contact us about date-sensitive orders before purchase so we can check the applicable timing.

Products with different production requirements

Review the product information for any specific production or delivery term agreed for that item. Personalised or bespoke work may require a separately agreed schedule; there is no blanket assumption that every 3D-printed product needs extra production time. Where extra production is necessary, it must be included in the total estimate given before purchase, not added as an undisclosed delay afterwards.

If you need an order for a particular event, tell us before purchasing. A request in an order note does not by itself create an agreed guaranteed delivery date.

After ordering

Check your order details, including any personalisation and the complete delivery address. Contact us promptly if a correction is required. We will check whether the order can be changed before it leaves the dispatch process. A change cannot always be made after dispatch.

Retain your order reference. Where tracking is supplied for your service, use the tracking information for the carrier's updates. A label-created status does not establish that the carrier has collected the parcel or that it has reached you.

Late, missing or damaged parcels

Contact us if the estimated delivery period has passed, if tracking appears inconsistent, or if an item arrives damaged or incorrect. Include the order reference and a description of the issue. Photographs of damage and packaging can help where practical, but are not a compulsory condition of statutory rights.

Where we arrange delivery, we remain responsible until you or the person you identify takes physical possession, subject to the applicable legal rules. We will investigate with the carrier; you do not have to resolve our carrier claim yourself. A delivery scan does not conclusively prove receipt where the parcel is missing.

If delivery is delayed, we will explain the available next steps. Where the statutory conditions are met, you can require delivery within an appropriate further period or end the contract and receive the refund due. An essential delivery date agreed in advance may give different cancellation rights. Unless another delivery time is agreed, the statutory default is delivery without undue delay and within 30 days.

Address problems and returned parcels

Provide the recipient's name, full address, flat or unit number where relevant, and postcode. If a parcel is returned after unsuccessful delivery or an address problem, contact us to discuss the circumstances. Any proposed new service or additional charge must be explained and agreed; we will not assume that every failed delivery is your fault.

Returns after delivery

Read our Return and Refund Policy for the additional 30-day offer, statutory cancellation and faulty-goods remedies. Ask for the appropriate return destination and instructions. The registered office is not presented as a returns warehouse or collection counter.

For help use our Contact Information; our Privacy Policy explains handling of order and support information.

The registered office identifies the company for legal correspondence. It is not represented as a dispatch warehouse, showroom, collection point or returns depot.