Payment Policy

This policy explains payment information for UK orders placed directly on 3dprintwise.shop. The seller is 3DPRINTWISE LTD. Read it with our Terms of Service and the details of the product you are buying.

Currency and order total

The checkout currency is pounds sterling, GBP (£). Review the product price, quantity, any valid discount, delivery charge and final total before submitting an order. Consumer prices must include applicable taxes. Optional paid extras require your agreement.

Do not assume that delivery is free unless that is explicitly offered for your order. See the Shipping Policy for the standard delivery estimate and delivery enquiries. A marketplace price or delivery offer is separate from a direct-store price.

If your payment account uses a different currency, your bank or payment provider may apply its own conversion rate or fee. This does not change our checkout currency. Ask your provider about any conversion shown on your statement.

Choosing a payment method

Use a method actually available for your transaction at checkout and follow the relevant provider's instructions. A method can depend on the transaction, account, device or provider eligibility. Do not infer that a particular card, wallet or instalment service is supported from a general payment symbol seen elsewhere.

A provider may ask for authentication within its payment process. Customer service does not need your full card number, security code, banking password or one-time authentication code. Do not send these by email or a contact form.

Checking the result

Review any checkout result and order information sent to you. An authorisation, a captured payment and a refund are different transaction states. A pending amount in your banking app is not by itself proof that goods have been dispatched or that a duplicate final payment has been taken.

If the result is unclear, contact us before making repeated attempts. Give the checkout email address, approximate time and any order reference. Your bank or provider can explain a pending entry on its side, while we can check the order record.

Incorrect or duplicate charges

If you believe the amount is incorrect or a payment has been duplicated, contact support@3dprintwise.shop. Provide the order references and suitably redacted evidence if needed. Do not send complete card or account credentials. We will investigate the transaction and arrange any correction or refund due.

Refunds

The Return and Refund Policy explains eligibility, the additional 30-day offer, statutory deadlines, postage and faulty-goods remedies. Refunds go to the original payment method unless you expressly agree to another lawful method. We do not charge a refund fee or require store credit instead of a refund to which you are entitled.

For statutory cancellation where we have not offered collection, the deadline is normally no later than 14 calendar days after the goods are received back or earlier evidence of sending is provided. Other cancellation and faulty-goods cases have their own statutory triggers, explained in the full policy. Inspection and provider processing do not restart those deadlines.

Submission of a refund and the credit appearing in an account are distinct. If the credit is missing, contact us for the refund reference and investigation. The time for a credit to appear can depend on the payment provider.

Security, personal information and other channels

Our Secure Checkout page explains practical precautions. The Privacy Policy describes transaction and support information.

An Etsy purchase uses that platform's checkout and the payment terms applicable to that transaction. Use the relevant Etsy order for a marketplace payment query.

The registered office identifies the company for legal correspondence. It is not represented as a dispatch warehouse, showroom, collection point or returns depot.