Contact information

For questions about products, a direct website order, delivery, returns, payments or a complaint, contact 3DPRINTWISE LTD using the details below.

Company and customer-service details

The registered office identifies the company for legal correspondence. It is not represented as a dispatch warehouse, showroom, collection point or returns depot.

What to include

For an existing order, give your order reference and the contact details used when ordering so we can locate it. Explain the question or requested correction. For a product enquiry, give the product name or link and the specification you want to check.

For a damaged or incorrect item, describe the problem. Photographs may help if practical. Avoid sending unrelated personal information, full card details, security codes, banking passwords or one-time authentication codes.

Cancellation notices and returns

A cancellation notice can be sent by email or by post to the registered office. Clearly identify the purchase and your decision to cancel. You do not need our approval to exercise an applicable statutory cancellation right. The Return and Refund Policy includes the relevant periods and an optional form.

A legal notice and a product parcel are different things. Ask us for the correct postal return instructions; do not assume that the registered office provides a walk-in service. Our delay in replying does not remove a cancellation right exercised on time.

Complaints and privacy requests

For a complaint, explain what happened and the resolution you seek. For a privacy request, identify the information or interaction concerned without sending unnecessary identity documents. We will explain the next steps and any information reasonably needed to deal with the matter.

Read our Privacy Policy for how enquiries are used and your rights. Sending an enquiry does not automatically subscribe you to marketing.

Useful information and marketplace orders

Our Shipping Policy explains the 1–2-business-day handling and 2–3-business-day transit estimates, totalling 3–5 business days. Our FAQ covers common product and order questions.

For a purchase through Etsy, use the relevant order's messaging where practical to keep the request connected to that transaction. Direct website policies do not import Etsy's separate buyer protection or delivery offers.