Contact
Contact 3DPRINTWISE LTD for help with a product, an order, delivery or a return. A clear description of your question helps us find the relevant information and respond usefully.
Get in touch
Email support@3dprintwise.shop or call +44 7911 800441. For written enquiries, include the product link or order reference where available. You can send a cancellation notice by email without waiting for permission or a particular form.
Before you order
Ask about dimensions, materials, included parts, colour options or the intended use of a particular item. For a personalised product, provide the exact specification you want checked before ordering. Avoid assuming that every printed design has the same material, size or suitability.
If a delivery date is essential, discuss it with us before buying. Our usual estimate is 1–2 business days handling plus 2–3 business days transit, totalling 3–5 business days; a particular production requirement or delivery service may need separate agreement.
Existing orders and delivery problems
Include your order number, the name or email used at checkout and a short explanation. Clearly identify any address correction or cancellation request. If you have tracking information, include the relevant reference without disclosing unrelated personal details.
If an item is damaged or incorrect, describe the problem and supply photographs if practical. You do not lose statutory rights merely because you cannot provide a photograph or have discarded the original packaging.
Return and refund enquiries
Use the Return and Refund Policy to check the additional 30-day offer, statutory cancellation and faulty-goods remedies. Ask for the correct postal return instructions before sending a parcel. Do not treat the registered office as a public collection or returns counter.
Our Shipping Policy, Payment Policy and FAQ explain other common questions.
Business and postal correspondence
- Legal operator: 3DPRINTWISE LTD.
- Company number: 16352431; registered in England and Wales.
- Registered office: 5 Brookside Close, Stratford-Upon-Avon, England, CV37 9PL.
- Customer enquiries: support@3dprintwise.shop.
- Telephone: +44 7911 800441.
- Online enquiries: Contact Information.
The registered office identifies the company for legal correspondence. It is not represented as a dispatch warehouse, showroom, collection point or returns depot.
Complaints and privacy
For a complaint, explain what happened and the outcome you would like. For a privacy request, tell us which information or interaction is concerned. Do not send full payment-card details, passwords, security codes or one-time banking codes.
Information supplied in an enquiry is used to understand and respond to it and keep appropriate records. Sending a message is not automatic consent to marketing. Read our Privacy Policy for further information and your rights.
For an Etsy order, contacting the seller through the relevant Etsy purchase helps keep the conversation associated with that transaction.